Make sure the fax is still waiting in memory. Change the redial settings if necessary.Ĭall the recipient to make sure the fax machine is on and ready to receive faxes. To stop the redials while the product is dialing, press the Cancel button. The product will automatically redial a fax number if the Auto Redial Tries setting is set between 1 and 99. If you think there might be a poor connection on this phone line, try sending the fax later and see if it sends successfully. If your product is on a PBX system, the PBX system might be generating a dial tone the product cannot detect. Try to make a phone call to make sure the phone line is working.
To change the speaker volume, see Basic Settings.ĭisconnect the product from the phone jack and connect a phone. If you hear a dial tone, the phone line is working. Turn up the volume on the product and press the B&W Start or Color Start button on the control panel. There might be problems with the phone line. There might be problems with the fax machine you are sending to. If there is a paper jam, see Clearing Jammed Paper. If there is no jam and it has been less than one minute, wait a moment before pressing the Cancel button. If the item is too small, it can jam inside the Auto Document Feeder. The minimum page size for the Auto Document Feeder is 182 x 257 mm (7.1 x 10.1 in.). The maximum length of a page you can load is 355.6 mm.
Try one or more of the following solutions. Incoming fax calls are not being answeredįaxes are transmitting or being received very slowlyĪ blank copy is output even though an original is set on the Auto Document Feeder during scanning. You can get either a new fax number or port your existing fax number to keep it.The product is receiving faxes but not sending them and Canada and most international locations. We provide fax numbers for all locations in the U.S. The ReplixFax Cloud Fax Service is provisioned on a telco-grade T.38 SIP trunks to ensure most reliable fax communication via secure network connectivity and redundancy. Telco-grade Fax over IP (FoIP) Network with Redundancy It also supports HIPAA compliance for healthcare industry and PCI DSS for financial services.
The data center facility is SSAE-16 audited and meets the standards set forth by the American Institute of Certified Public Accountants (AICPA) for security and reliability. The ReplixFax Cloud Fax Service is hosted at one of the most reliable data center facilities in the industry with multiple locations throughout the U.S. Secure, Reliable Hosting Facility with Maximum Up-time and Compliance. Owing to its service platform architecture implementation, our cloud fax service platform carries out most of its routine service maintenance tasks with none or minimal service disruption without requiring a scheduled downtime. Hosted on a clustered server configuration with redundancy, the ReplixFax Cloud Fax Service Platform delivers maximum availability, superior performance with virtually unlimited capacity. ReplixFax Service is conducted over secure network protocols and strong encryption of data protecting your confidential financial information. As a fax service provider we meet all PCI requirements.Ĭlustered Service Platform for Unlimited Capacity and Performance User activity is logged and can be retrieved via Web Services API or through administrative tools as well as detailed information for each sent or received fax is captured and logged. Furthermore, ReplixFax maintains logs for all inquiries, fax requests, retrievals and deletions of all fax images. All electronic faxing sessions direct from EMR applications via web services API communication are secure and protected. The ReplixFax Cloud assures appropriate safeguards of electronic protected health information (ePHI) through multiple measures that includes secure network connection, password security, 256-bit encryption of fax information and files and storage in a centralized secure location, notification of fax delivery and password protected downloads. All fax files “at rest” in our service platform are encrypted with 256-bit encryption to protect private information security, and communication is carried out over secure link using HTTPS and TLS. We ensure security of electronic Protected Health Information (ePHI) and confidential financial information.
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